Help Center

Welcome to the Help Center! This section of TollBrothers.com is designed to answer any questions you may have; whether it's about our company, the home-buying process, or how to use a facet of our website, you can find the answers here!


Website FAQ

Click on a question below to view the answer to that question

1. How do I get Flash Player?
2. How do I get Quicktime?
3. What is a panoramic?
4. What is a video tour?
5. What is a Quick Delivery Home?
6. Why am I unable to log into My Favorites?
7. I lost my password for My Favorites. How do I get it back?
8. How can I be notified of press releases?
9. How can I cancel my press release notifications?
10. How do I get Adobe Acrobat Reader?


1. How do I get Flash Player?
Go to http://get.adobe.com/flashplayer/ to download Flash Player. A new window will open. Select your platform(PC/Macintosh/Linux), and click on the download button. Once downloaded, double-click the installer and follow the instructions to install the application on your computer.
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2. How do I get Quicktime?
Go to http://www.apple.com/quicktime/download/ to download Flash Player. A new window will open. Click on the "Get Flash Player" link. Click on the "Download" button. Once downloaded, double-click the installer and follow the instructions to install the application on your computer.
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3. What is a panoramic?
Panoramic tours are interactive videos that allow the user to view a 360 degree view of various rooms in our models. If a model has a panoramic tour, a link will appear in the model navigation. Click on that link to view a list of available panoramics.
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4. What is a video tour?
Video tours are videos produced by Toll Brothers that display various rooms of a given model,while an audio track informs the user of many of the home's features. If a model has a video tour, a link will appear in the model navigation. Click on that link and select your desired video format to open a new window with the video.
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5. What is a Quick Delivery Home?
Quick Delivery Homes are new homes in Toll Brothers communities that are already under construction and are ready to move into in a matter of weeks or months. Our Quick Delivery Homes (often called Inventory Homes or Spec Homes) reduce the time it takes to build a personalized luxury home while still allowing you to select many of the features available from our extensive 500+ catalog of possibilities.
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6. Why am I unable to log into My Favorites?
There are a couple of reasons you may not be able to log in.
• Login in requires a user account. If you have not registered you can't login.
• Your browser must be setup to access cookies. Unless you have specifically disabled cookies you should have this function active.
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7. I lost my password for My Favorites. How do I get it back?
Click here to go to the Lost Password Request Form. You will be asked to input the email address associated with your account. Soon after, you will receive an email containing your password.
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8. How can I be notified of press releases?
To be notified of new Toll Brothers press releases and calendar events, go to the Investor Relations section of the site and click on the "Email Alerts" button. Or, click here to jump to the email alerts page. Once there, enter your full name and email address, then click on the submit button. Toll Brothers will then keep you updated by email of company events & press releases.
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9. How can I cancel my press release notifications?
To unsubscribe from Toll Brothers' press release service, go to the Investor Relations section of the site and click on the "Email Alerts" button. Or, click here to jump to the email alerts page. Once there, enter your full name and email address, check off "Unsubscribe" as your desired action, then click on the submit button.
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10. How do I get Adobe Acrobat Reader?
Click here to download Adobe Acrobat Reader. A new window will open. Select your platform(PC/Macintosh), and click on the continue button. On the next screen,click on the download button. Once downloaded, double-click the installer and follow the instructions to install the application on your computer.
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Toll Brothers Communities FAQ

Click on a question below to view the answer to that question

1. How long does it take to build my home?
2. What is an Active Lifestyle Community?
3. What is a City Living Community?
4. What is an Apartment Living Community?
5. What is a Resort Community?
6. What is a Future Community?
7. Does Toll Brothers build custom homes?
8. Do I have to join the golf club when buying a home in a Golf Course Community?
9. When will you be opening a new community near me?
10. How do I learn more about the area around my community?
11. How do I get a copy of the Toll Brothers Corporate DVD?
12. Can I buy Toll Brothers stock?
13. Can I view an online version of the Corporate Video?
14. Does Toll Brothers offer financing?
15. Can I work for Toll Brothers?
16. Does Toll Brothers sell previously owned homes?
17. Does Toll Brothers sell Quick Delivery Homes?
18. What services/amenities do Toll Brothers communities provide?
19. Can I change/add features to a home design that I like?
20. How do I select options for my home?
21. How do I select a lot to build on?
22. What is a home site premium?
23. How do I get a copy of a home tour DVD?
24. How can I be notified of press releases?
25. How can I cancel my press release notifications?
26. What is a Quick Delivery Home?
27. How do I Design My Own Home?
28. How can I find out about services like cable, internet access and phone?


1. How long does it take to build my home?
Time frames for building a new home can vary. It depends upon a number of things, including the home design you choose, the number of features and number of personalized elements. But, generally speaking, it takes between 6 and 18 months.
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2. What is an Active Lifestyle Community?
An Active-Adult community is geared for people aged 55 and better. At least one permanent resident in each home must be 55; other residents can be younger, but must be 18 or older. Active-Adult communities feature a very social environment, with amenities that may include golf, tennis, swimming, and bocce. The clubhouse is usually the pulse of the community, and a place to gather for events, meetings, and more. Some clubhouses offer billiard and card rooms and other recreational activities. Most Active-Adult communities feature low-maintenance homes, many with single-floor living.
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3. What is a City Living Community?
Toll Brothers recently expanded their horizons to include urban development. City Living communities are located in metropolitan areas that have close proximity to entertainment, dining, shopping and culture. The residences are spacious, luxurious and well-appointed, and may be either condominiums or townhomes. Buildings usually feature numerous amenities that may include an on-site fitness center, reserved parking, and more. For additional information about City Living residences, click the link below: www.CityLivingbyTollBrothers.com
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4. What is an Apartment Living Community?
Toll Brothers' Apartment Living Communities offer carefree living in luxurious private rental neighborhoods. The apartment homes can range in size from studios to one, two or three bedrooms, and are situated in locations that are convenient to shopping, health care, schools, work and transportation. Amenities vary, but Apartment Living Communities usually offer access to a wide array of recreational activities, including a fitness center, pools, spa, tot lots, tennis court, indoor basketball court, picnic areas, walking trails, and more. To locate Toll Brothers Apartment Living Communities, click the link below: Toll Brothers Apartment Living Communities
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5. What is a Resort Community?
Toll Brothers builds a variety of Resort Communities across the country that provide vacation living year-round. They may be designed around a “theme,” such as golf, boating, or horsemanship. But whatever the theme or location, most Resort Communities have an on-site fitness center, often featuring a spa and services like massages and personal training. Pools, tennis courts, bike paths, walking trails and preserved open space can also add to the appeal of these year-round havens. To locate Toll Brothers' Resort Communities, click the link below: Toll Brothers Resort Communities
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6. What is a Future Community?
When you see this term on the Toll Brothers website, it refers to a community that is planned but not yet open for sale. Our web site provides details on these communities, including location, approximate square footage of homes to be offered, anticipated opening date, school district, contact information and more. To locate Toll Brothers' Future Communities, click the link below: Toll Brothers Future Communities
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7. Does Toll Brothers build custom homes?
In some parts of the country Toll Brothers will build a custom home on the customer's own lot. However, most Toll Brothers homes can be personalized, meaning you can incorporate a variety of options that enable you to personalize your new home in any one of our 200-plus communities nationwide. In addition to selecting flooring, carpet, cabinets and so on, you can also add features such as extra bedrooms or baths, a wet bar, fireplace, great room, sun room, and more.
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8. Do I have to join the golf club when buying a home in a Golf Course Community?
It depends on the community. In some communities, a golf membership is optional for each buyer, although everyone who buys a home in one of our golf communities is automatically a social member. This means that the buyer can elect to upgrade to golf membership, prior to all outside parties. In communities where golf membership is mandatory, the cost is included in the purchase price of the home. In some cases, home buyers may elect another type of membership at the club, taking on the dues structure and privileges of the desired membership classification. Toll Brothers' Golf Course Communities usually offer a wide array of benefits and amenities for the non-golfer as well?including a deluxe clubhouse, scenic setting, numerous recreational activities in addition to golf, and the very social atmosphere of a club lifestyle.
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9. When will you be opening a new community near me?
To locate a Toll Brothers community near you, select “Find A Home” from the menu bar at the top of the page, and choose either a state or “Future Communities” from the pull-down menu. The resulting display will list communities, their locations, and anticipated opening dates.
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10. How do I learn more about the area around my community?
A sales representative in your desired community will be able to answer questions you may have about the area surrounding the community. Also, most communities on our website feature an online/downloadable area guide and lifestyle brochure, which contain awealth of information about the area around your desired community.
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11. How do I get a copy of the Toll Brothers Corporate DVD?
To request a copy of the Toll Brothers Corporate DVD, click here.
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12. Can I buy Toll Brothers stock?
Yes you can. Toll Brothers stock is traded on the New York Stock Exchange as TOL.
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13. Can I view an online version of the Corporate Video?
Yes, to view the corporate video online, click here. You can also access the corporate video from the About Toll Brothers section of our website. Once you are on the corporate video page, follow the instructions to launch the video.
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14. Does Toll Brothers offer financing?
Toll Brothers does offer financing. We have financing through TBI Mortgage. Also, a sales representative in your desired community will be able to answer financing questions you may have.
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15. Can I work for Toll Brothers?
Ready for a change?
Join our exciting and growing team at Toll Brothers. We are America's "#1" Luxury Homebuilder and the innovative leader in the home building industry. No matter where you are in the country, we probably have an opportunity for you. If you are interested in exploring long term career opportunities in one of our growing divisions or subsidiaries, our Career Center can help you learn more. Click here or on the "Careers" link above to search our database for jobs.
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16. Does Toll Brothers sell previously owned homes?
No, we do not. However, if you are looking for a turn-key home to move into in an escalated time frame, search from our Quick Delivery Homes.
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17. Does Toll Brothers sell Quick Delivery Homes?
Yes, our Quick Delivery Homes (often called Inventory Homes or Spec Homes) reduce the time it takes to build a personalized luxury home while still allowing you to select many of the features available from our extensive 500+ catalog of possibilities.
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18. What services/amenities do Toll Brothers communities provide?
Toll Brothers has a broad range of communities, including Golf Communities, Resort Communities and Active Lifestyle Communities.
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19. Can I change/add features to a home design that I like?
Toll Brothers offers a broad range of personalization options on our luxury home designs. We recommend contacting a sales representative in your desired community to discuss the features you would like in your new home.

If you would like to design a home right before your eyes, launch Design Your Own Home. In Design Your Own Home, you will have an interactive experience of designing your own home.
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20. How do I select options for my home?
After you place a deposit on your new home, your Sales Representative will provide you with a Master Options List, and will go over that list with you page by page. Prior to signing your Agreement of Sale, you will need to select your structural options?such as additional rooms. After signing your Agreement of Sale, you will receive a Color Selection Option Summary, which offers choices in flooring, cabinets, tile, and more. Your Sales Representative will answer any questions you may have to assist you in making these important decisions.
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21. How do I select a lot to build on?
When you select a Toll Brothers community and visit the Sales Center, you will see a home site plan that assigns numbers to each home site. You can then drive through the community, and look at those that are of interest to you. When you sign an Agreement of Sale, that lot is then reserved for your new home.
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22. What is a home site premium?
It is an additional cost you must pay when you select a premium home site. A premium home site may be larger, on a waterfront, on a golf course, or wooded.
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23. How do I get a copy of a home tour DVD?
Home Tour DVDs are only available for our most popular home designs. To request a copy by mail, click Contact Us / Sales Inquiries from the menu bar at the top of the home page. Fill out the contact form, and request the specific Home Tour DVD you want in the comments section. To request a copy by email, contact the Sales Manager at your community of choice, and provide your email address. To view Home Tours online, select Find A Home on the menu bar, and choose a state from the pull-down menu. Click the link for the community you desire, click home design, click the VIDEO link, and select your Media Format.
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24. How can I be notified of press releases?
To be notified of new Toll Brothers press releases and calendar events, go to the Investor Relations section of the site and click on the "Email Alerts" button. Or, click here to jump to the email alerts page. Once there, enter your full name and email address, then click on the submit button. Toll Brothers will then keep you updated by email of company events & press releases.
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25. How can I cancel my press release notifications?
To unsubscribe from Toll Brothers' press release service, go to the Investor Relations section of the site and click on the "Email Alerts" button. Or, click here to jump to the email alerts page. Once there, enter your full name and email address, check off "Unsubscribe" as your desired action, then click on the submit button.
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26. What is a Quick Delivery Home?
Quick Delivery Homes are new homes in Toll Brothers communities that are already under construction and are ready to move into in a matter of weeks or months. Our Quick Delivery Homes (often called Inventory Homes or Spec Homes) reduce the time it takes to build a personalized luxury home while still allowing you to select many of the features available from our extensive 500+ catalog of possibilities.
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27. How do I Design My Own Home?
Go to www.designyourownhome.com to get started using this exciting home design application. Instructions are available on the site. You can also design your own home by clicking on the "Design Your Own Home" button on available home design pages.
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28. How can I find out about services like cable, internet access and phone?
A sales representative in your desired community will be able to answer questions about services like cable, Internet access and phone.
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Design Your Own Home FAQ

Click on a question below to view the answer to that question

1. How do I Design My Own Home?
2. Are the options shown for a home design the only options available?
3. How can I find the price for my selected options?
4. Are the options shown available in all communities?
5. Why are some Toll Brothers models not available on Design Your Own Home?
6. Can I save my DYOH designs? How many can I save?
7. Why are some options grayed out and not selectable?


1. How do I Design My Own Home?
Go to www.designyourownhome.com to get started using this exciting home design application. Instructions are available on the site. You can also design your own home by clicking on the "Design Your Own Home" button on available home design pages.
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2. Are the options shown for a home design the only options available?
No. The options shows are only a handfull of the hundreds of options available for Toll Brothers homes. Contact the sales manager for a complete list of options available.
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3. How can I find the price for my selected options?
Designyourownhome.com does not list option prices. To determine the price for your selected options, please contact the sales manager at the community offering the home design.
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4. Are the options shown available in all communities?
The options selected to be shown on Design Your Own Home are very popular and are usually offered at all communities, but in rare cases some may not be available.
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5. Why are some Toll Brothers models not available on Design Your Own Home?
Toll Brothers is actively adding and updating models shown on Design Your Own Home.com. If the home that you are interested in is not currently available it may be soon.
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6. Can I save my DYOH designs? How many can I save?
Yes, by creating an account in Design Your Own Home you can save an unlimited number of home designs.
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7. Why are some options grayed out and not selectable?
Some options for a home design occupy the same space as other options, or due to structural issue are not compatible with the selected options. When this occurs, the options that are not feasible are grayed out. By holding the cursor over the option a message will be shown displaying the conflict.
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My Favorites FAQ

Click on a question below to view the answer to that question

1. How do I save a community or home into My Favorites?
2. How do I remove a My Favorites saved page
3. I lost my password for My Favorites. How do I get it back
4. Can I send a saved page to a friend
5. Why am I unable to log into My Favorites
6. How do I compare communities or home designs
7. I tried to save a page but the page did not save. What happened

1. How do I save a community or home into My Favorites?
To add a community or home to your saved favorites, simply navigate to a community or model page, and click the heart icon on the main image or "Add to My Favorites" button. If you are not logged in, then a dropdown will overlay the screen asking for your credentials. Once logged in, you will see a confirmation indicating the selected item has been saved.
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2. How do I remove a My Favorites saved page?
Removing a saved favorite is easy! Go to your My Favorites homepage, scroll down to the favorite you wish to remove, and click on the remove button.
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3. I lost my password for My Favorites. How do I get it back?
Click here to go to the Lost Password Request Form. You will be asked to input the email address associated with your account. Soon after, you will receive an email containing your password.
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4. Can I send a saved page to a friend?
Currently, you cannot send a saved page to a friend. If you wish to send links to communities of interest to a friend, you should go to a community homepage then click on either the "Email This Page To A Friend" link on the top of the page, or on the "Send An Email Postcard" link. The "Send An Email Postcard" link is preferable, as it sends more information about the community to the email address you specify.
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5. Why am I unable to log into My Favorites?
There are a couple of reasons you may not be able to log in. • Login in requires a user account. If you have not registered you can't login. • Your browser must be setup to access cookies. Unless you have specifically disabled cookies you should have this function active.
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6. How do I compare communities or home designs?
To compare communities you must have at least two communities saved. From your My Favorites homepage select the check boxes of two or three Communities then click the "Compare Communities" button.

To compare home designs you must have at least two models saved. From your My Favorites homepage select the check boxes of two or three home designs you would like to compare then click the " Compare Home Designs" button.
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7. I tried to save a page but the page did not save. What happened?
The description cannot contain any illegal characters. If you enter an invalid name the page will not save. A pop-up window will tell you if your page was saved or if there was an error.
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Quick Delivery Homes FAQ

Click on a question below to view the answer to that question

1. What is a Quick Delivery Home?
2. Will the price I see for a Quick Delivery Home ever fluctuate?
3. Can I personalize my Quick Delivery Home?
4. Is there a way I can search exclusively for Quick Delivery Homes?


1. What is a Quick Delivery Home?
Quick Delivery Homes are new homes in Toll Brothers communities that are already under construction and are ready to move into in a matter of weeks or months. Our Quick Delivery Homes (often called Inventory Homes or Spec Homes) reduce the time it takes to build a personalized luxury home while still allowing you to select many of the features available from our extensive 500+ catalog of possibilities.
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2. Will the price I see for a Quick Delivery Home ever fluctuate?
Prices for quick delivery homes change frequently as the house nears completion and more features are added. The price listed is for informational and estimating purposes only and the final price will be set when an Agreement of Sale is signed. Please consult the sales person for most accurate pricing information.
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3. Can I personalize my Quick Delivery Home?
Toll Brothers offers a wide variety of personalizing options for your home. The personalizing options will vary depending both on the home design of the Quick Delivery Home and the completeness of the home. See the sales manager for the community to find out what options are available.
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4. Is there a way I can search exclusively for Quick Delivery Homes?
Yes! Click here to search Toll Brothers exclusively for Quick Delivery Homes.
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Virtual Kitchen FAQ

Click on a question below to view the answer to that question

1. Is the kitchen displayed in Virtual Kitchen from an available Toll Brothers model?
2. Can I use Virtual Kitchen to approximate the look of my Toll Brothers kitchen?


1. Is the kitchen displayed in Virtual Kitchen from an available Toll Brothers model?
The kitchen displayed in Virtual Kitchen is a sample, used only to generate ideas for your kitchen design.
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2. Can I use Virtual Kitchen to approximate the look of my Toll Brothers kitchen?
No, Virtual Kitchen is used only to come up with various possiblities for the look of your kitchen. Toll Brothers cannot guarantee that your Toll Brothers kitchen will match a Virtual Kitchen design.
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