The Home Buying Experience
A highly personalized home buying experience.
What is it like, from start to finish, to buy a Toll Brothers home? It's truly a unique experience. We've built first-rate customer service into every aspect of the buying process: shopping and design decisions, financing, the construction phase, and post-settlement.
One Stop Shopping
You bring a vision. We bring expertise. Together, we'll navigate the entire home buying process to ensure that your home reflects your personal style. It's like one-stop shopping for every element of your home. We offer:
- On-site design centers located in Toll Brothers community sales offices.
- Off-site Toll Brothers Design Studios in 23 centralized locations around the country. We showcase select products in a series of room vignettes to guide you through the process of planning and selecting even the smallest details of your new home – room by room. From countertops and cabinetry to bath fixtures and more, we guide you through each design decision.
- Community-specific options, including a catalog of hundreds of personalization options unique to our growing list of Toll Brothers communities.
With Toll Brothers, your home can be truly one-of-a-kind.
First Rate Customer Service
First-rate homes. First-rate service.
From your first conversation with us, to the final review of your new home before settlement, we are committed to providing first-rate customer service. It's what sets Toll Brothers apart as a builder you can trust. And it's why our overall customer satisfaction ratings exceed 95%.
We take customer service so seriously, we created a unique and comprehensive two-step pre-settlement orientation program:
Step 1: With your construction manager, you'll walk through your home with a nine page, 360-item checklist to ensure quality and satisfaction.
Step 2: The following week, you tour your home again to review any touch-up work we may have identified during our first assessment.
Our commitment goes far beyond settlement.
At settlement, we'll provide you with a warranty request form to ensure that any future warranty work is noted and corrected. We also survey all buyers after they have moved into their new homes and use their feedback to guide our future design modifications and option offerings.
On Site Project Management
Your home. Your project manager.
We believe in the value of a builder and buyer relationship. That's why we operate with the responsiveness and market sensitivity of a small hometown builder. When you build your home with Toll Brothers, you'll deal with one senior level project manager who is responsible for every home within the community – the on site "builder" of the community who oversees sales, construction, subcontractors, and the day-to-day details as your home is constructed. Your project manager knows your home – inside and out. And if necessary, they're available to address your concerns seven days a week.
Financing Your Home
Financing your dream home.
Building your dream home should be a seamless experience – free of surprises. That's why Toll Brothers also offers the convenience of securing home financing through our subsidiary, TBI Mortgage® Company. They have an unmatched understanding of the home building business and offer competitive mortgage rates, low settlement costs, and exemplary personal service.
As a full-service mortgage banker licensed in 19 states with expertise in the field of new home construction, TBI Mortgage can help you purchase a Toll Brothers dream home or another residential property.
Learn more about our wide variety of financing programs and the numerous long-term rate lock options available with TBI Mortgage.
Our Customers Speak
Our homeowners share their stories.
Is a Toll Brothers community the lifestyle for you? Hear from other happy homeowners from across the country. From Active Living to City Living to luxury new home communities, our customers share their personal Toll Brothers stories.
Tools for Toll Brothers homeowners.
At Toll Brothers, we're committed to lasting relationships. Throughout the buying and construction process and even after you've moved into your new home, we're here for you. That's why we created My Toll Home, an online tool where you can personalize your home with options and design choices, see updates and photos during the construction process, and report any warranty issues that may arise.
Design the home of your dreams, watch it come together, and keep it as stunning as the day you moved in. Explore My Toll Home now!