Reputation Matters at Toll Brothers

By Toll Brothers 4 minute read

Last updated on August 24th, 2022

The moment you walk through the front door of your new home, you should feel a sense of joy, as the vision you’ve created becomes reality. By selecting Toll Brothers as your builder, you can relax in knowing that we offer more than just first-rate customer service, we provide a unique experience for every home buyer. But, don’t take it from us.

We are truly grateful for all you have done & continue to do. You really helped make buying our new home special. We are happy with our new home & look forward to relaxing there soon. Thank you so much for everything!

—Howard & Debbie B., Regency at Trotters Pointe, Tinton Falls, NJ


We are very proud & excited to be building a Toll Brothers home, but more importantly we feel blessed to have such amazing people be a part of the process from start to finish. You all have been very helpful, professional, and friendly beyond words. Thank you, thank you!

—John & Janet S., Westridge Estates of Canton, Canton, MI


Your organization runs like a fine-tuned instrument. No detail was ever left undone. The sales team is a great help during the initial buying and decision-making process and holds your hand throughout the transaction! Your design center is fabulous. Everyone is attentive, polite and professional.

—Cheryl & Richard H., Regency at Monroe, Monroe Township, NJ


Our personalized customer service is just one element that makes Toll Brothers America’s Luxury Home Builder. As you choose that perfect floor plan and fine-tune those structural design details, we are there to guide you. Our team is ready to help you create your one-of-a-kind living space that reflects both your life and style.

Jenny attended the Design Studio visits and really helped us to stay within our budget without sacrificing the quality we expected. Like any construction project, things will go wrong from time to time…but how you deal with it says a lot about your company. We would absolutely recommend Toll Brothers to our friends and co-workers.

—Steve & Dawn S., The Woodlands – Creekside Park – Coronet Ridge, The Woodlands, TX

As a Toll Brothers home buyer, you’ll visit our Design Studios to select from hundreds of finish options. The design team escorts you through a series of room vignettes showcasing color and texture combinations of countertops, flooring materials, bathroom sinks, and even door knobs.

For more information and inspiration, visit Design Your Own Home and our Design Center to investigate options for your new Toll Brothers home. Or, visit our Pinterest or Houzz pages for the latest tips and trends. Read more about Toll Brothers Design Studios here.

We thought we would take a little time to share our experience with our project manager (Jay) during our walk-through. If every business had employees with customer care in mind like Jay, we would all be better off. He took more time than we expected to explain all the details. We would like to wish him and Toll Brothers the best.

—Chandresh S., Timber Creek – The Courtyards, Bothell, WA


Our experience with designing, purchasing, and building this home could not have been better. We had been looking in other neighborhoods in Loudoun County for over a year before discovering Lenah Mill. This was our first experience building a new home, and because of your team at Lenah Mill, we would not hesitate to build with Toll Brothers again. Thank you to each member of the Toll Brothers family!

—Ian G., Lenah Mill – The Villages, Aldie, VA


During your pre-construction orientation, the construction manager walks you through your home with an extensive 360-item checklist to ensure that you are satisfied with your purchase. The very next week, you will tour your home again to review any touch-up work we’ve completed from the previous assessment.

When my wife and I started looking for a home in the Reno area, we were immediately attracted to Toll Brothers. Their homes just stood above the rest with a quality feel, and attention to detail that we just didn’t find with other developments. The sales staff, Katie and Diana, could not have been more professional and accommodating, assisting us every step of the way through the home buying process. We are just thrilled with our new Toll Brothers home purchase.

—Mark C., Presidio at Damonte Ranch, Reno, NV


We were very happy with the entire process which went smoothly, as planned and per schedule. And we are also very pleased with the quality of work and the services provided by everyone.

—Sobhan K. & Lahari S., Weyhill Estates, PA


We’ve received numerous industry awards, such as national Builder of the Year by BUILDER magazine, and named #1 Most Admired Home Builder in Fortune magazine’s “World’s Most Admired Companies” five years in a row. We are honored to build your dream home and you can rest assured we will be there to walk you through every step in your home buying journey.

At Toll Brothers, we’re only satisfied when our customers are satisfied. We’re proud to have tens of thousands of delighted Toll homeowners nationwide and excited that so many have chosen to share their positive experiences with us.

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Embracing an unwavering commitment to quality and customer service, Toll Brothers currently builds in over 60 markets in 24 states nationwide, and is a publicly owned company with its common stock listed on the New York Stock Exchange (NYSE: TOL). In 2024, Toll Brothers marked 10 years in a row being named to the Fortune World's Most Admired Companies™ list.* Toll Brothers has also been named Builder of the Year by Builder magazine and is the first two-time recipient of Builder of the Year from Professional Builder magazine. For more information, visit From Fortune, ©2024 Fortune Media IP Limited. All rights reserved. Used under license.

  • One Comment

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