Employee Engagement

Our culture at Toll Brothers is founded on principles of respect, integrity, and care. It's written into our values: Take Care of Each Other and Do the Right Thing. And we work to apply these principles every day when interacting with employees, customers, trade partners, and the community.

Creating a Welcoming Culture

We are dedicated to cultivating a workplace where everyone is welcome and treated with fairness, dignity, and respect and where employees live up to our six shared values. Click here to hear what employees have to say about the Toll Brothers culture.

Supporting Employee Resource Groups

All employees are encouraged to get involved in our Employee Resource Groups, employee-run groups which serve to create workplace connections, enhance personal and professional development, and contribute to our internal community as well as the communities in which we work.

We have six ERGs: ADAPT (Abled and Disabled Allies Partnering Together), BELIEVE (Black Employees Leading Inclusion, Excellence, Vision and Education), MOSAIC (Multicultural Organization Supporting An Inclusive Culture), Toll Brothers Women's Network, Toll PRIDE Network, and Veterans at Toll. Anyone is welcome to join any ERG at any time.

Strengthening Our Community

Our Culture & Community Council is made up of a group of employees who serve the organization by providing direction on a variety of initiatives that help strengthen our culture and the Toll Brothers community. The Council assists and advises management in cultivating and reinforcing a workplace culture that helps attract, motivate, and retain our employees. We also have a volunteer team of Culture Ambassadors who help us embed culture initiatives throughout our offices across the country.

Listening to Employee Voices

Creating a work environment in which employees feel engaged, challenged, and committed to our company's future is an important priority. One way we do this is by listening and acting on employee feedback.

Each year we send out an anonymous employee engagement survey, which provides us with insights into our work environment and where we can improve. We're proud of our results, and year after year we find that employee engagement is high overall, and that employees have an incredible sense of pride and purpose for the work they do.

Recognizing Employees

Our company-wide Keystone Award program recognizes employees who go above and beyond. Twice a year, we celebrate winners from across the company. Each winner receives a monetary award, a personalized trophy, and recognition. The Keystone Awards are tied back to our values, and employees must demonstrate they have gone above and beyond in their jobs and are great examples of living our values.

Upholding Our Commitment

We believe every individual has a right to be treated with dignity and to work in an environment free from hostility and harassment, and we do not tolerate harassment of any kind, from any employee. This is underscored by clear Human Rights and Equal Employment Opportunity (EEO) policies, embedded in our Code of Ethics and Business Conduct, and reinforced in our Preventing Workplace Harassment training. All subcontractors are required to formally commit to adhering to our Code of Ethics and Business Conduct policies as well as to following all national and local laws.

Investing in Our People

We are focused on advancing and developing our talent, so all employees, no matter their gender, gender identity, sexual orientation, ethnicity, nationality or religion, receive fair and equitable treatment at every stage of the employee lifecycle.

Performance Management

Our performance management process, which is called Momentum, provides a structure for employees to have meaningful, ongoing communication about performance and professional development. Employees at Toll Brothers are encouraged to set goals with their managers at the beginning of the year, conduct an achievement check-in at mid-year, and share their assessment and feedback on an employee’s achieved performance results at year-end. As part of this process, employees are encouraged to complete a self-evaluation. Doing so gives employees a voice in the annual accomplishment review process.

Individual Development Planning

Each year, employees are encouraged to complete an Individual Development Plan (IDP), another tool we offer employees to help them pursue their career aspirations. Employees use the IDP to help think through their strengths, what they enjoy most about their role, and where their professional interests and aspirations lie. Based on this, employees work with their manager to develop and prioritize short and long-term career goals and map out what development is needed to reach those goals.

Internship Program

Toll Brothers offers a robust internship program that provides a valuable learning experience for students, mentoring opportunities for staff, and an important recruitment tool for the company. The program offers college students full-time, paid work during the summer and, for co-op students, during the school year. Our interns are immersed from day one, working on impactful projects that shape real communities and contribute meaningfully to the business, whether on construction sites or in our offices. They’re not just part of a program; they’re part of the team. We offer competitive compensation, prioritize mentorship, and foster deep connections across departments, including personal engagement with senior leaders who share their own Toll Brothers journeys.

Management Associate Program

Our Management Associate (MA) program aims to develop future Toll Brothers leaders. This 24-month program is comprised of on-the-job experiences which start with rotations in each of our homebuilding functional areas. Once MA’s complete the functional rotation portion of the program, they transition into an immersive learning experience in one functional area. At program completion, MA's are ready and able to step into multiple operations roles, based on the division's need and the MA's area of interest.

Training

At Toll Brothers, employees are given the opportunity to advance their skills through a combination of on-the-job learning and formal training. Toll Brothers University and our Talent Development Team provides courses and programs created specifically to develop all employees, with a focus on both technical and soft skills. Additionally, there are specialized onboarding programs and continued skill development offered to new people leaders as well as Sales and Construction employees.

Mentoring Programs

Toll Brothers offers select employees the opportunity to engage in formal mentoring relationships. One notable program follows a group mentoring format, where a group of Mentees are paired with a Mentor based on the business areas Mentees are interested and Mentors are experts in. This collaborative approach fosters learning and growth through shared experiences and knowledge, supports the recognition and achievement of career goals, and helps build strong networks and relationships beyond participants’ usual teams.

National Production Training

The National Production Training Program was built on extensive research and industry best practices, with one clear goal: to develop highly skilled and well-rounded construction professionals. The program is divided into five curriculums that encompass technical skills, managerial skills, leadership, personal development, and field proficiencies and is continuously updated to reflect the latest technologies and industry advancements. When taken in its entirety, it is a comprehensive training program for production employees, specifically Assistant Construction Managers. There are also targeted refresher courses to help experienced Construction Managers sharpen their skills and elevate performance on the job.

National Sales Training

We offer best-in-class, in-house training designed to empower our Sales team at every stage of their career. Our comprehensive new hire onboarding program combines immersive training with hands-on experience to ensure every Sales employee is fully equipped to deliver a customer experience that’s truly unmatched. For our seasoned professionals, we provide ongoing education tailored to today’s fast-paced selling environment—featuring advanced courses focused on navigating market shifts, improving efficiency, and maximizing time. Additionally, our dedicated Sales Leadership onboarding program delivers strategic tools and frameworks to drive consistent, predictable sales performance across the organization.

Leadership Behaviors

Leadership Behaviors are the core behaviors that all leaders at Toll Brothers should possess and exhibit. They help clarify what we stand for as a company and provide consistent guidelines for leaders. When leaders meet these expectations, they're not only more effective at their jobs, but they're better leaders. By embodying these behaviors, we take care of our employees, live up to our values, and reinforce our strong culture.

• Develop Talent
• Build Trust & Awareness
• Drive Results
• Focus on the Customer
• Improve & Innovate