Frequently
Asked
Questions

General FAQs

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Sereno Canyon Scottsdale, AZ
Sereno Canyon | Scottsdale, AZ

What makes Toll Brothers a great home builder?

We are honored to be America's leading luxury home builder for more than 50 years. We are here to help you find or build your dream home in one of our beautiful Toll Brothers communities, whether it's a move-in ready home or a build-to-order home personalized with your style. 2021 marks the 10th year Toll Brothers has been named to FORTUNE magazine's World's Most Admired Companies® list. Toll Brothers has also been honored as Builder of the Year by Builder magazine and is the first two-time recipient of Builder of the Year by Professional Builder magazine.

Where does Toll Brothers build?

Toll Brothers currently builds in over 50 markets across 24 states and is constantly looking at expanding into new areas. Building in the best locations in the most sought-after markets is our goal. Check out the map for the latest information.

When will Toll Brothers build in my area?

Toll Brothers is always looking to stay ahead of market trends and expand into new areas. Continue to monitor the map on our website for the latest information on new locations.

Does Toll Brothers build custom homes?

While Toll Brothers is a luxury home builder, we are not by definition a custom builder. Many of our communities offer numerous personalization options for home designs, floor plans, and luxury finishes. We offer the highest quality homes and options, allowing our customers to make their home truly unique to them.

Can I still personalize or make upgrades to my new home?

Home buyers have multiple floor plans to choose from with a wide variety of options to personalize various spaces throughout the home. Onsite Sales Consultants will guide you through the structural and design selection process. Toll Brothers has Design Studios located throughout the country with experienced, professional Design Consultants available to guide you through the interior design selection process. You can learn more by visiting our Design Studio page or start designing your new home by visiting the Toll Brothers Design Your Own Home site.

Will Toll Brothers build on my home site?

Toll Brothers builds planned communities. You can search all of our active communities by location, and while are not currently building on privately-owned land, we are happy to help you find a community that suits your needs.

INVESTOR INQUIRIES

Is Toll Brothers a public company?

Yes, Toll Brothers has been publicly owned and traded on the New York Stock Exchange under the ticker symbol TOL since 1986. Toll Brothers is proud to be an award-winning Fortune 500 company with an unwavering commitment to quality. To learn more, please visit our Investor Relations website.

Is Toll Brothers a Fortune 500 company?

Yes, Toll Brothers, an award-winning FORTUNE 500 company founded in 1967. To learn more, please visit our Investor Relations website.

Who owns Toll Brothers and how long has Toll Brothers been in business?

Toll Brothers was founded in 1967 by Bob and Bruce Toll. Inspired by their father, a home builder, the brothers built their first two homes in southeastern Pennsylvania. Toll Brothers, Inc. is the nation's leading builder of luxury homes and became a public company in 1986. To learn more about our history, check out our Company History.

CAREER INQUIRIES

How do I become a part of the Toll Brothers team?

The Toll Career Center is updated daily to reflect the most current job openings for Toll Brothers and all of its subsidiary operations. On the home page of the Toll Brothers Career Center, you can search for open positions by keyword, division, or location. Once you find an opening that fits your search criteria, select the position and click "Apply for This Job." If it is your first time applying for a position with Toll Brothers, we do ask that you create a profile. If you have applied for a position before, your information is stored in our system and you can simply log in to your previously created profile.

Even if you don't see a current opening that fits what you are looking for, we would still like to connect with you. At the bottom of the Toll Brothers Career Center home page, under "My Profile," you can set up job alerts or create a profile. Set up job alerts to be notified of an open a position that matches the criteria you chose. If you create a profile, you will be asked to join our Toll Brothers talent community. This will place you in our database of candidates where we can match you to a position based on your profile without you needing to apply for a specific role.

VENDOR INQUIRIES

How do I become a vendor for Toll Brothers?

Potential vendors can submit all queries via our Vendor Inquiry form.

PRESS INQUIRIES

How can a member of the media get in touch with a Toll Brothers representative?

Media inquiries can be submitted via our Press form. Once an inquiry is submitted, a Toll Brothers representative will get back to you promptly.

The Toll Brothers Home Buying Process

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Retreat at McLean & Mehr Farm Ashburn, VA
Retreat at McLean & Mehr Farm | Ashburn, VA

How does the Toll Brothers home buying and building process work?

Building a home with Toll Brothers typically takes between 6-12 months on average, consists of five major phases (outlined below), and culminates when you move in and start living in your new dream home. For your comfort and convenience, the process can be completed both onsite and/or remotely using a collection of virtual tools. Quick move-in homes, including move-in ready and design-ready options, are also available if you need to move into a home soon.

  • CHOOSE
  • Find the community you love
  • Select your home design and home site
  • Complete our financing questionnaire
  • Decide on Architectural Elements, such as additional bedrooms or a home office
  • Sign the Sales Agreement
  • Make your Sales Deposit
  • DESIGN
  • See all of your home's available options at our Design Studio
  • Personalize your home's interior, exterior, and home technology selections
  • Attend appointments to finalize decisions with our Design Consultants and specialized partners
  • Make your design deposits
  • BUILD
  • Attend Construction Kick-Off Meeting and learn about our building process
  • Stay up to date with weekly calls from our team
  • See your home become a reality
  • Participate in a room-by-room Home Orientation guided by our construction team
  • GET READY
  • Get set up for life in your new community
  • Finalize financing
  • Learn about the Toll Brothers Customer Care Program, your warranty coverages, and how to take care of your home
  • Attend your closing and get the keys to your brand-new Toll Brothers home
  • LIVE
  • Care and maintenance

For more information about need-to-know terms when buying a Toll Brothers home, visit our blog, Build Beautiful.

What is a quick move-in home?

Quick move-in homes are new homes in Toll Brothers communities that are either under construction or already complete. Our quick move-in homes reduce the time it takes to build a new home while often still allowing you to select many of the final fixtures and features. You can find all quick move-in homes in your desired location by searching by location and selecting "Only Quick Move-In Homes" at the top of your screen.

Do you have decorated model homes available for purchase?

Yes, many of our communities offer decorated model homes for sale, depending on availability. Contact your Online Sales Consultant to find out more.

Can I buy a Toll Brothers home as an investment home?

This varies by community. Contact the Sales Center in your community of choice for more details.

Can I build a home design from another area?

Our architects create beautiful home designs that are specifically created for each region, so we cannot import home designs from other regions. We take into account considerations such as local style, preferences, topography, climate, energy requirements, and other elements that are unique to the area. There are also strict local regulations, building codes, and processes that vary greatly from region to region. Our Online and Onsite Sales Consultants can introduce you to the many amazing home designs that we offer in your area of interest. Once you see how you can personalize your Toll Brothers home, we're confident that we can help you create a home that you will truly love.

How long does it take to build a Toll Brothers home?

Many of our communities have homes available for immediate or quick move-in. Building a home with Toll Brothers typically takes on average between 6-12 months, but this can vary by region and community. Be sure to contact your community of interest with any questions regarding the timeline of your new home.

What is included in the base price of a Toll Brothers home?

Each Toll Brothers home comes with outstanding included features, which vary by home design and community. From gracious living spaces to designer interiors, magnificent kitchens, and spa-like baths, Toll Brothers homes offer a vast array of included options as well as options to personalize your new home. For more information on the included features, contact our Online or Onsite Sales Consultants at your community of interest.

Are there any additional costs we will need to plan and consider?

If you are planning to build and personalize your home, Toll Brothers offers optional structural and design upgrades beyond the included luxury finishes. These options and their associated cost will vary by community. Expected additional upgrades and costs may include, but are not limited to: home site premiums, structural options, and/or design and finish options. Contact the Sales Consultants at your community of interest to learn more about the included features and upgrade options for that community.

What is required to reserve a home?

Most, but not all, regions will offer a limited-time home site reservation period. This may include a completed financing questionnaire (called the Pre-Application Worksheet) and a refundable deposit. Contact your community of interest for more specific information.

How do I speak with a Toll Brothers Sales Consultant?

Once you visit our website and select a region or community of interest, you can either call or email our Online Sales Consultants directly or provide your contact information and an Online Sales Consultant will contact you.

Do I need a real estate agent to purchase a new construction home?

No, you do not need a real estate agent to purchase a new home from Toll Brothers. Of course, you are free to work with a real estate agent if you choose, and we ask that they accompany you on your first visit to the community so that we know how to best assist you in the process.

What is an Active Adult community?

Toll Brothers Active Adult communities offer residents ages 55+ the ultimate in carefree and often low-maintenance living. Homeowners in these communities enjoy resort-style amenities and activities, as well as the chance to explore and make lifelong friends in some of the nation's most popular cities. Pursuant to the Fair Housing Act, these communities are subject to certain restrictions on the ages of occupants, and some buyers may not be eligible. To learn more, visit our Active Adult page.

When will a future community be opening near me?

Visit the Toll Brothers website to view upcoming and open communities near you.

What is a home site premium?

A home site premium is an additional cost associated with a specific home site due to a number of factors such as size, location, or features. You can learn more about specific home site premiums by contacting the Sales Consultants at your community of interest.

Does Toll Brothers do renovations after my home is completed?

No, we do not offer renovation services once your home has been completed.

Does Toll Brothers finish the yard and landscaping?

In select communities, buyers have the option to utilize our experienced landscape designers and architects to develop a personalized landscaping plan for their home. If you've just purchased your Toll Brothers home, you can work through the design process so that when you move in you will be able to enjoy your beautifully landscaped property immediately. And, since landscape design is an enhancement and an investment in your new home, you may be able to build the cost into your financing. Landscape services vary by community. Contact the local Sales Center at your community of choice for more information

Does Toll Brothers offer a homeowner referral program?

Yes. In states that allow for homeowner referral programs, we offer incentives for referring buyers who purchase and close on a Toll Brothers home. These states currently include: California, Connecticut, Delaware, Illinois, Massachusetts, Maryland, Michigan, New Jersey, Nevada, New York, Pennsylvania, and Texas. Contact the local Sales Center at your community of choice for more information.

HOMEOWNER RELATIONS INQUIRIES

How do I request warranty service for my Toll Brothers Home?

Warranty requests should be submitted using our online form. Go to My Toll Home to begin.

What is the phone number of the local Toll Brothers office?

Local division office phone numbers are listed in our online phone directory.

How do I contact a local Toll Brothers representative about my Toll Brothers home?

If you own a Toll Brothers home and need help, you can email your local office using the homeowners relations form. If you need to speak to someone, local division office phone numbers are listed in our online phone directory.

How do I get information about the paint colors, finishes, and materials in my Toll Brothers home?

This information should be included your new home documentation. If you do not have the documentation or cannot find the information you need, please email your local office using our homeowners relations form.

How do I get a copy of the blueprints or building plans for my Toll Brothers home?

Blueprints, plans and construction documents used in the construction of Toll Brothers homes are considered proprietary. Due to the complexity and variation of construction assemblies incorporated into our homes, we cannot provide them to the general public. Floor plan layouts for many home designs, which include approximate room dimensions, are available on our website.

SALES INQUIRIES

What should I do if I haven't found the answer to my question?

We would be happy to answer any questions you may have. Please contact a Sales Consultant at your community of choice for answers to your questions regarding the community or Toll Brothers in general, or fill out this form and will be happy to contact you.

Financing a Toll Brothers Home

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Arden Great Falls, VA
Arden Great Falls | Great Falls, VA

How do I determine the taxes for a new home?

A Sales Consultant at your community of interest can provide you with pertinent information regarding the estimated taxes on your new property; however, you should also consult your personal tax advisor.

What are the HOA fees?

A Homeowner's Association fee, or HOA fee, is an amount of dues that must be paid regularly to a Homeowner's Association by the owners of residential properties that belong to a larger community. These fees typically cover things like community management and access to and maintenance of amenities and common areas. HOAs collect these fees to assist with maintaining and improving property values and quality of life for all owners in the community. Contact the local Sales Center at your community of interest for more information.

MORTGAGE QUESTIONS

What should I expect in the mortgage process?

Find out more about the mortgage process in this article on our blog, Build Beautiful.

Does Toll Brothers offer financial assistance with the purchase of a new home?

TBI Mortgage is our in-house mortgage lender. If obtaining a mortgage through TBI Mortgage, you may contact them directly to better understand your financing options.

How do I send my documentation to Toll Brothers?

Sending important information like financial and closing documents should be coordinated with your Sales Consultant.

Who do I contact for questions on closing on my home?

The local onsite sales team will be the best contact to assist you during the home buying process. You will be contacted approximately four to six weeks prior to closing to schedule the date and time.

What types of questions can TBI Mortgage or my mortgage company help me with?

You should reach out directly to your mortgage company, or TBI Mortgage if you are obtaining a mortgage through them, for answers to the following types of inquiries:

  • General mortgage questions
  • Loan status
  • Refinance opportunities
  • Interest rates
  • Payment process
  • Copies of your appraisal

Real Estate Agents

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Bridgewood Estates Kirkland, WA
Bridgewood Estates | Kirkland, WA

Does Toll Brothers cooperate with brokers?

Yes. Commission amounts will vary. Please contact the local Sales Center of your community of choice for more detailed information.

How can I pre-register my client?

Registration happens by accompanying your client(s) on their first visit to each Toll Brothers community they are interested in.

Can I advertise your properties/images on my own website?

While Toll Brothers, Inc. provides the information on this website to anyone, we retain copyright on all text and graphic images depicted on the site. This means that you MAY NOT: distribute the text or graphics to others without the express written permission of Toll Brothers; "mirror" or include this information on your own server or documents without our permission; or re-use the text or graphics on this system. You MAY: print copies of the information for your own personal use; store the files on your own computer or modify for your own personal use; reference hypertext documents on this website from your own documents.

LAND DEVELOPMENT

What if I have land I would like to sell to Toll Brothers?

If you have land you would like to sell to Toll Brothers, please contact us by completing this form.